Frequently Asked Questions

Answers To Your K12 Rounding Questions

Find clear answers to common questions about setup, implementation, and daily use so you can get the most from K12 Rounding in your district.

• General Information

• What is K12 Rounding?

  K12 Rounding is a leadership platform designed to help school districts conduct meaningful, recurring conversations with staff, families, and students to build trust, recognize excellence, and surface insights that drive continuous improvement.

• How does K12 Rounding work?

  Leaders use customizable rounding templates to guide intentional conversations. The platform then centralizes those insights into dashboards and AI-powered analytics to track engagement, recognize employees, and identify trends across the organization.

• Who is K12 Rounding designed for?

  K12 Rounding is built for district leaders, principals, department heads, and other educational administrators who want to improve culture, engagement, and performance by regularly connecting with stakeholders.

• What are the key features of K12 Rounding?

  • Customizable rounding templates
  • Recognition tools
  • Issue tracking and follow-up
  • AI-powered analytics
  • District-wide dashboards
  • Custom reporting
  • User roles and visibility controls
  • Mobile rounding capability

• Do I need to install any software or download an app?

  No installation is required. K12 Rounding is a fully web-based platform accessible from any modern browser.

• Can I use K12 Rounding on my mobile device?

  Yes. K12 Rounding is mobile-optimized and works seamlessly on phones and tablets for on-the-go access.

• Who should use K12 Rounding at my institution?

  District and school leaders, HR teams, instructional coaches, and any team members responsible for employee engagement, school culture, or improvement efforts.

• How can I request a demo of K12 Rounding?

  You can request a personalized demo here.

• How do I get access to K12 Rounding?

  Access is provisioned following a signed agreement. Your district will receive onboarding support and user credentials for platform login.

• Does everyone at our institution automatically have access when we sign a contract?

  No. Platform access is managed by your district’s assigned K12 Rounding administrators. After your contract is activated, the K12 Rounding team provides admin accounts, giving them the ability to add and manage managers and users directly within the platform. All access and data are securely hosted in the Amazon Web Services (AWS) cloud.

• How much does K12 Rounding cost?

  Visit our pricing page to view available plans and features.

• Access & Administration

• Can external users access K12 Rounding?

  No. Only assigned admins, managers, and users have access to the K12 Rounding platform and its data. However, non-rostered participants—such as parents, students, or community members—can still be included in rounding conversations. Their input is recorded, but they do not receive login access to the platform.

• How does tiered access work in K12 Rounding?

  K12 Rounding uses role-based access to ensure the right people see the right data:

  • Admins can view and manage all platform activity across every division.
  • Managers can access data and manage rounding within their assigned division(s).
  • Users can only see data from their own rounding participation.

• How do you roster employees into the platform?

  We support manual CSV uploads and system integrations to roster employees with first name, last name, email, and assigned divisions.

• Can I cancel my subscription?

  Yes, subscriptions can be canceled according to the terms outlined in your service agreement. Please contact us for support with offboarding.

• Are there any setup or hidden fees?

  There are no hidden fees. Setup and onboarding support are included in all plans.

• Do you offer onboarding or training?

  Yes. All plans include up to 3 hours of onboarding and training. Additional leadership coaching and implementation support are available upon request.

• Does K12 Rounding integrate with other tools?

  Yes. K12 Rounding supports integrations with other systems; however, all integrations require a scoping conversation to ensure alignment with your district’s needs. Integration builds and ongoing maintenance are available at an additional cost.

• What customization options are available?

  You can fully customize rounding templates, recognition categories, and divisions within the platform.

• Data, Privacy & Security

• Who owns the data provided by the institution?

  Your district retains full ownership of its data. K12 Rounding does not claim ownership of any institutional data.

• Where is my data stored?

  All data is securely stored in the Amazon Web Services (AWS) cloud infrastructure, compliant with industry standards.

• How can K12 Rounding use my data?

  We may use anonymized, aggregated data—stripped of any identifying information—for platform enhancement, research, and benchmarking purposes.

• How secure is the platform?

  K12 Rounding uses end-to-end encryption, secure user authentication, and role-based access controls to protect your data. We are FERPA-compliant and follow best-in-class data security practices.

• Can I suggest new features?

  Absolutely. We actively welcome feedback from users to guide product enhancements. Feature suggestions can be submitted directly through contacting customer success ssands@studereducation.com.